Getting Help with Your Utilities
Percentage of Income Payment Plan Plus (PIPP Plus)
If you heat with gas, under PIPP Plus you pay 6 percent of your monthly household income to your gas company and 6 percent to your electric company. If you heat with electricity, you pay 10 percent of your monthly household income. After you are enrolled in PIPP Plus, you must pay your installment every month in full and on time.
To Be eligible for PIPP Plus
A customer must receive a fuel source from a PUCO- regulated company, have total household income below 150 % of the poverty level, and apply for other energy assistance programs.
To enroll in PIPP Plus
A customer can request an application by mail, by clicking here, or by contacting the Ohio Development Service Agency by clicking here.
PIPP Plus Re-verification
All PIPP Plus customers must re-verify their incomes annually. Request an application by mail, online by clicking here, or by making an appointment with your local Community Action agency.
Graduate PIPP Plus
Former PIPP Plus customers in good standing who still owe a balance, may enroll in Graduate PIPP Plus through the utility. Customers have 12 months to pay off the arrearage.
Electric utility customers pay either:an average of the PIPP Plus amount and the budget amount; or the current bill; or the budget amount.
Gas utility customers pay the average of the PIPP Plus amount and the budget amount.
Graduate PIPP Plus customers receive an arrearage credit equal to 1/12 of the arrearage plus any accruing arrearage for every full, on-time payment.
Post PIPP Plus
Former PIPP Plus electric utility customers who still have a balance will be offered enrollment in Post PIPP Plus. Customers will have 12 months to earn arrearage credits by making payments to their former utility. For every payment of 1/60 of the arrearage, the customer earns an arrearage credit equal to 1/12 of the arrearage.
For Additional Information
Call HEAP toll-free at (800) 282-0880 during regular business hours (7:00 a.m. to 5:00 p.m. Monday through Friday). For hearing-impaired with a telecommunication device for the deaf (TTD), call toll-free number (800) 686-1557.
This information is meant to give you general information and not to give you specific legal advice.
Prepared by Community Legal Aid Services, Inc. Information updated February 2012.