Volunteer through our Pro Bono Helpline Program


Thank you for your interest in the Pro Bono Helpline! Offering “counsel and advice” is cited as the most satisfying form of pro bono service according to the ABA’s Supporting Justice III report.



A Pro Bono Helpline Team Member can make a big impact with just a small amount of time. The convenience of the Helpline Program allows us to assist a larger number of those in need of civil legal services. Team members provide legal advice that allows clients to better navigate the legal system and consider their options. When a matter merits further support, case referrals can be made suggesting the client receive additional services from Community Legal Aid.



The Pro Bono Helpline program provides a convenient, flexible way for you to serve by allowing you to work from any location and set your own schedule. Participants may be able to utilize one of our office locations upon request.


How it Works

As a Pro Bono Helpline Team Member, you tell us when you are available to serve and what areas of law you practice.  We will schedule phone appointments with eligible clients according to your volunteer preferences.


You will receive information concerning your phone consultations in time to perform a conflict check. Then, simply contact the referred clients during your scheduled service time and provide advice.


After completing your call, you will fill out and submit a Case Summary Form that highlights the advice you gave the client and whether or not you believe the matter merits additional services through Community Legal Aid. You also reserve the option to provide additional services to a Helpline client yourself through our traditional Pro Bono Program.


Training and resource material are provided as needed.



- Abide by the Rules of Professional Conduct.

- Offer legal advice to client as needed on matters related to designated area of expertise.

- Complete and submit a Case Summary for each client served.

- Refer for additional services as deemed necessary.



-Registered to practice law in the state of Ohio and be in good standing with the Ohio Supreme Court.

-Intermediate level of knowledge in designated practice area, as case matters may vary in complexity.

-General knowledge of area programs and/or agencies that may be of additional benefit to clients.



The Pro Bono Helpline Program offers attorneys a flexible, convenient way to serve without requiring a long term, open-ended commitment. This program is eligible for many of the standard support services including:


- Malpractice coverage

- Free CLE's

- CLE credit for pro bono service (1 CLE credit hour for every six hours served)

- Staff support



Get Involved Today

For more information contact Carla Boyle by email at cboyle@communitylegalaid.org or by phone at 330-983-2634.


Return to Program Opportunities

Be sure to check out all of our pro bono service opportunities. We are sure you will find a program that is right for you!